NETGEAR is a multinational computer networking company. It produces networking hardware for consumers, businesses, and service providers. Insight is a Cloud-based management platform that enables easy setup and configuration of NETGEAR Insight managed network devices.
Shape, establish, and clarify a vision and approach for enhancing the user experience and interface touch-points for the Insight product.
Define, lead, and execute UX strategy to enhance multidisciplinary team cohesion, standardizing processes, improving efficiencies, and increasing the quality of product design across all customer touch-points.
Updating the information architecture (IA) diagrams of the Insight product provided me with the perfect opportunity to become quickly familiar with all pages and flows. I recreated the diagrams integrating a page identification system, which could map directly to the Sketch artboards.
I began to evaluate existing metrics to establish a user experience benchmark. This would enable me to gauge the products' relative performance and track design improvements over time.
The Insight product design and layout was originally intended for a more limited spectrum of devices and screen resolutions. I provided guidance directly to engineering illustrating the approach toward accomodating layout adaptivity for the web and native app experiences.