Cisco is the worldwide leader in IT, networking, and cybersecurity solutions and is now enabling patient care coordination and telehealth with Cisco Webex Teams.
Enable remote patient healthcare access by designing an end-to-end product solution integrating Webex Teams video conferencing features into Epic®—a database management system currently used by the majority of hospitals to manage patient medical records.
As the lead product designer, I worked closely with engineering and product management to adapt Webex Teams components and patterns into a responsive web environment facilitating multi-participant video conferencing.
I used an end-to-end design thinking process incorporating user flow diagramming, storyboarding, interaction and visual design, prototyping, iterating, testing and spec generation.
Having grasped an understanding of the planned architecture and existing platform protocols, I began my design process by first clearly mapping the flow from an operational perspective.
The user flow illustrates the experience for all users. An appointment is scheduled with the patient. The patient receives the email invitation and clicks the link at time of meeting, which brings them to the video visit appointment with the care team.
Final designs representing an active video visit between healthcare member and patient. As a browser-only experience, I included responsive versions indicating resolution break-points and mobile screen orientations.
This page marketed the product and provided an overview of requirements and installation procedures. The treatment of the page needed to align with the existing style guide of cisco.com.
The integration of Cisco Webex Teams and Epic transitioned from a proof-of-concept to a market-ready product. Its innovative potential and user-friendly experience for patients and doctors generated significant excitement. It became a benchmark feature in the healthcare industry, addressing the need for remote healthcare access.