Case Study


CISCO WEBEX TEAMS/EPIC INTEGRATION 

Cisco is the worldwide leader in IT, networking, and cybersecurity solutions and is now enabling patient care coordination and telehealth with Cisco Webex Teams.

Project Overview

ENABLE REMOTE VIDEO VISITS 

REVOLUTIONIZE REMOTE PATIENT HEALTCARE ACCESS

Enable remote patient healthcare access by designing an end-to-end product solution integrating Webex Teams video conferencing features into Epic®—a database management system currently used by the majority of hospitals to manage patient medical records.

MY ROLE

As the lead product designer, I worked closely with engineering and product management to adapt Webex Teams components and patterns into a responsive web environment facilitating multi-participant video conferencing. In addition to the design of the product, supporting assets were also prepared, including: developer integration guides, customer-facing product pages, and technical documentation.

Product Design, UX Design

My Approach

DESIGN THINKING 

I used an end-to-end design thinking process incorporating user flow diagramming, storyboarding, interaction and visual design, prototyping, iterating, testing and spec generation.

OPERATIONAL FLOW

Having grasped an understanding of the planned architecture and existing platform protocols, I began my design process by first clearly mapping the flow from an operational perspective.     

USER FLOW

The user flow illustrates the experience for all users. An appointment is scheduled with the patient. The patient receives the email invitation and clicks the link at time of meeting, which brings them to the video visit appointment with the care team.

PRODUCT DESIGNS

Final designs representing an active video visit between healthcare member and patient. As a browser-only experience, I included responsive versions indicating resolution break-points and mobile screen orientations.

PRODUCT PAGE DESIGN

This page marketed the product and provided an overview of requirements and installation procedures. The treatment of the page needed to align with the existing style guide of cisco.com.

THE RESULTS

Cisco Webex Teams/Epic integration is currently transitioning from a proof-of-concept to a market-ready product. It’s potential, innovative capabilities, and simple patient/doctor user experience have sparked real enthusiasm. It is expected to be a benchmark feature within the healthcare industry as it addresses the need of providing healthcare access remotely.

Lessons Learned

  • Working within an innovation team allowed for a form of insulation from typical company protocols which allowed for experimentation

  • Using established design patterns and components were key to aligning with related products, reduced design churn, supported engineering efficiency, and brand consistency

  • Flexibility and demonstrating an ability to adapt to changing dev constraints and product requirements were key to being recognized as a supportive member of the team representing design and the user experience
KIRK WICKS UX/PRODUCT DESIGN